F.A.Q.

Getting Started

No, we do not have any minimum order requirements. Whether you need a single customized item or a larger bulk order, we're happy to assist.

Absolutely. We welcome customers to submit their own artwork, logos, or custom designs for our embroidery, heat transfer, and DTF printing services. Our team can work with a wide range of file formats.

Yes, we provide competitive wholesale pricing for businesses, organizations, and volume customers.

All of our custom embroidery, printing, and engraving is done in-house at our state-of-the-art production facility located in Houston, Texas.

Yes.

You’re welcome to send us an embroidery-ready file created by someone else. However, please note that we cannot be responsible for the quality of the embroidery if we’re using an outside file. Please ensure the file is specifically prepared for caps, as cap files differ from those created for flat embroidery (like polos, towels, t-shirts, etc.).

The file should be the correct size and include a color chart with the appropriate thread selections.

Shipping

We are currently offering Free Shipping on domestic orders over $35

We use both USPS and UPS carriers

We’re unable to take responsibility for stolen packages. All orders are shipped to the address provided at checkout, so please double-check it in your confirmation email. If you need to update the shipping address, just let us know—we’re happy to help!

Our standard turnaround time is 3-5 business days for most custom embroidery, heat transfer, and DTF printing orders. Rush services may be available upon request for an additional fee. Contact us for your specific timeline needs.

We would love to provide you with more information about the stacked orders, but we don't have any control over the shipping carrier. I would highly recommend checking with your local post office supervisor and ask them to email or call the sorting facility where your package is stuck and ask them to run NDC ( Network Distribution Center) Package Inquiry.
Also, please take the time and visit this link to file a claim of the lost package directly on USPS.cpom

https://usps.force.com/emailus/s/

We ship via USPS and UPS. Shipping times are estimated based on average time to delivery, not guaranteed.

Returns

We are not accepting returns or exchanges on custom orders. We provide a font / logo preview upon request. If you are unsatisfied with your order for any reason, please contact us within 3 days.

More Questions? Contact Us